Deus Ex Machina Europe

Deus Ex Machina EU Help Centre

For European orders, we offer free express shipping on orders over €120. Orders under €120 are a flat rate charge of €12 for shipping. 

We deliver using DHL  with a delivery timeframe of 1-4 business days. 

Please check our Shipping and Delivery page for more information.

What is your shipping policy?

Sign up to our email newsletter for 10% off your first purchase. Please check your spam folder if your discount code has not come through.

Where can I get a discount?

You will find the size guide for each product on the product page under the available sizes. The measurements are actual body measurements, use a flexible tape measure and measure around your body wearing minimal clothing. For further support please reach out to our customer care team.

How do I pick the right size?

Yes, if something isn't quite right you have 30 days to return an item to us. Full-priced items are eligible for a refund or exchange. The purchase of any sale items are final, these items are ineligible for a refund or exchange.

Please visit our returns page for the full return policy. If you are ready to complete your return head to our returns centre.

Do you offer exchanges and refunds?

Please send a picture of the fault to hello@eu.deuscustoms.com and our customer care team will assess it at their earliest convenience. If deemed as faulty,  further instructions will be provided on how to proceed.

What if my item is faulty?

If you’ve placed an order and haven’t received an order confirmation or shipping notification email, please check your spam/junk folder. 

Consider adding eshop@eu.deuscustoms.com to your email contacts to prevent this from happening again.


Get more information

Shipping & Delivery

Returns

Payments

Get support