ReturnsUpdated a year ago

Do you offer returns?

We hope you love everything you order from us, but if something isn't quite right you have 30 days from the day you receive your parcel to return the item to us. We just ask you return the garments in the condition they were sent to you:

• Unworn
• Unwashed
• No odours or marks
• Original tags attached
• In its original packaging 

If an item does not satisfy the above requirements it will be returned to you. 

What can I return?

Full priced items can be returned for an online credit (valid for 3 years), an exchange if the product is available or a full refund excluding shipping costs. 

Sale, discounted & promotional items including flash sale styles can only be returned for an online credit or an exchange if due to change of mind or incorrect size. 

Faulty: We ask that a photo of the faulty garment is provided via email along with your name, order number and date of purchase so that we may pass this on to our in house production team. If the garment is deemed faulty, return freight and replacements will be handled at our expense, or a refund applied. 

What can I not return?

Helmets: Due to safety reasons, all helmets are strictly non refundable. We recommend visiting out local outlet to correctly measure your helmet size. 

In store purchases: Our retail stores are on a different accounting system and we are unable to return any orders placed in store via online.

Sale, discounted and promotional items: All sale, clearance and promotional purchases are final and are not eligible for refund due to a change of mind or incorrectly selected size. We can offer a credit note only. 

What is your return process?

Yes, if something isn't quite right you have 30 days to return an item to us. Full-priced items are eligible for a refund or exchange. The purchase of any sale items are final, these items are ineligible for a refund or exchange.

If you have any questions before returning the goods, you can contact the shop by email at [email protected] from Monday to Friday during the hours 1000 - 1800.

Upon receiving your return

• Please monitor your return in transit as we are not liable for any parcels that do not arrive. 
• Returns are processed within 5 business days of your return being received and are made in the form of original payment, exchange or online credit depending on the case.
• if you are receiving an online credit, this credit will be made available to you in the form of a gift card. Please note, store credit cannot be refunded at a later date nor can it be used in store. 
• You will receive an email update from Deus Ex Machina as soon as your refund has been initiated.